Fix Plex Roku 2 Glitch and Crash after Firmware 7.7 Update

Recently my Plex app for Roku 2 XD started crashing after a minute or two of playback. Since it was on my toddler’s Roku I just started using Netflix and figured the problem would work itself out. Cut to a month later and my kid being utterly sick of her “Bo on the Go”, “Little Einsteins”, and “Super Why” Netflix rotation, I decided to look into the Plex for Roku crashing issue.

Immediately I found myself at this recent Plex forum post after doing a Google search for “Roku 2 Plex Crash”. A bit of skimming makes it evident that a recent update from firmware 7.6 to 7.7 on the Roku 2 XD/XS models is the reason for the Plex crashes, as well as glitches and crashes in other apps like Amazon and Hulu.

After a bit of reading I ended up at the Roku forum where a Roku Staff member made a reply saying to email him your Roku 2 serial number and he would roll back your firmware to 7.6 from 7.7 as a temp fix. I’m not exactly one for “temp fixes”, plus there were people already bitching that the roll-back was taking too long. I decided to keep searching..

How I fixed Plex Crashing on Roku 2 after 7.7 Update

After a bit more searching I then came across a page with “secret codes” to access Roku hidden settings and even manually install channels, for developing and testing of course. I decided to try checking for updates and was given the option to update to the same build version I already had, so I did it!

Problem solved… so far my kid has been watching Plex for an hour without any problems! I assume something with the original update from 7.6 to 7.7 didn’t go through or got corrupted, and re-updating fixes the issue. *fingers crossed* Here’s the code to use.

Roku 2 Secret Screen (System Info, Factory Reset, USB Test, Cycle Channel Store, Updates, Logging)

Code: Home:5x, FF:3x, RW:2x

Once in the menu just try doing an update. Good luck, and please comment below whether re-installing the 7.7 update via the above secret menu fixed your problem or not!


Roku Secret Settings Codes

I just discovered these “secret codes” for Roku to access hidden menus and settings while trying to fix my Roku after the “7.7” update that made my Plex app start crashing.

Roku Secret Settings


Platform Secret Screen (Temperature, Network/IP/SSID/WIFI Details)

Roku LT, Roku 2 XS, and Roku 3 generally run at 40-45C

Code: Home:5x, FF, Play, RW, Play, FF


Secret Screen (System Info, Factory Reset, USB Test, Cycle Channel Store, Updates, Logging)

Code: Home:5x, FF:3x, RW:2x


Secret Screen 2 (Cycle Ads, Cycle Screenshots, Remote Pairing, Theme Logging)

Code: Home:5x, Up, Right, Down, Left, Up


Channel Version Screen (List of installed Software Versions)

Code: Home:3x, Up:2x, Left, Right, Left, Right, Left


Access Roku Developer Mode (“Side-Load” a Roku Channel)

Insert Code, Note IP/URL, Select “Enable Installer”, Accept Agreement, Navigate to IP/URL in Browser

Code: Home:3x, Up:2x, Right, Left, Right, Left, Right


Bandwidth & Quality Settings Screen (Set Bitrate for Playback)

Code: Home:5x, RW:3x, FF:2x


Antenna Settings Menu

Code: Home:5x, FF, Down, RW, Down, FF


WiFi Secret Menu (Signal strength, TX, RX, glitch/sec, iperf, reset, interference, radio, power)

Code: Home:5x, Up, Down, Up, Down, Up


Roku 3+ Speaker Control Toggle (Enable Speakers+Plus Headphone Jack Volume Control)

Must press these buttons on the remote volume control while the headphone are connected.

Code: Volume Up:2x, Volume Down:2x, Volume Up:3x, Volume Down:3x


HDR Settings (4:2:0 10 bit or 4:2:2 12 bit for HDR)

Code: Home, Home, Home, Home, Home, Down, Left, Up, Up, Up


Network Setting Screen (Not a Secret/Hidden Screen, just a shortcut!)

Code: Home:5x, Right, Left, Right, Left, Right


Reboot Roku (Takes a few moments to refresh/reboot)

Code: Home:5x, Up, RW:2x, FF:2x


Apparently I’m a bit behind because they were featured on SmartUnblock as well as LifeHacker 2 years ago.